Returns & Refunds
Because we sell food products, return eligibility depends on the item remaining sealed, unused, and safe for resale.
Eligible returns
A return request may qualify when all of the following are true:
- The request is submitted within 30 calendar days of delivery.
- The candy and packaging are unopened, sealed, unused, and in resale condition.
- You provide the order number and any requested photos or details.
- The item is not excluded below.
Non-returnable items
- Opened, unsealed, tasted, or partially consumed food
- Custom mixes, personalized selections, or made-to-order combinations
- Final-sale or clearance items
- Gift cards
- Free gifts, promotional items, and giveaway items
- Items that cannot be safely resold for food-safety reasons
Damaged, incorrect, or missing items
Contact us promptly after delivery. Include clear photos of the shipping box, shipping label, packing materials, and affected products. Keep all packaging until the review is complete.
Depending on the circumstances and available inventory, we may offer a replacement, refund, store credit, or another appropriate resolution.
Approved return shipping
If a return is approved and a return label is issued, the package must be delivered to the carrier within 7 calendar days of the label date.
Return shipping for preference-based returns may be deducted from the refund. When the return is caused by our error or verified shipping damage, we will provide the applicable instructions.
Refund timing
Approved refunds are issued after the returned item is received and inspected, or after a damage or fulfillment claim is approved. Refunds are sent to the original payment method when possible. Your bank or payment provider may take approximately 5–10 business days to post the credit.
Original shipping charges and expedited-service fees are not refundable unless the refund results from our error or an approved shipping issue. Promotional discounts have no cash value.