Best for order questions, photos, and detailed requests.
Need Assistance?
Need Assistance?
Questions about an order, product, flavor selection, delivery, or ingredients? Send us the details and our team will help.
Phone
Please have your order number ready when calling about a purchase.
Support Hours
Monday–Saturday
8:00 AM–6:00 PM ET
Messages received outside these hours are reviewed during the next support period.
Order support
For the fastest review, include:
- Your order number
- The email or name used at checkout
- A clear description of the issue
- Photos of the shipping box, label, and affected items when reporting damage or an incorrect order
Our location
Aryellys Candy Shop packs orders in Wake Forest, North Carolina.
Local delivery availability is determined by the address and options displayed at checkout. Contacting support does not guarantee that an address qualifies.
Typical response time: We usually respond within one business day. During holidays, promotions, or unusually high order volume, responses may take longer.