Frequently Asked Questions
Everything you need to know about ordering, flavors, shipping, freshness, allergens, and returns.
Is shipping really free?
Yes. Standard shipping is free on every order with no minimum purchase required. Any faster or special delivery options, when available, are shown at checkout.
When will my order ship?
Orders placed by 12:00 PM Eastern Time generally begin processing the same business day. Orders placed later, on Sundays, or on holidays generally begin processing the next business day. Most standard shipments arrive 2–5 business days after carrier acceptance.
Do you offer local delivery?
Eligible addresses near Wake Forest may see same-day or next-day local delivery at checkout. Availability depends on the address, order timing, and delivery capacity.
How do I track my package?
We send tracking to the email used at checkout once the order ships. Carrier updates may take a little time to appear.
Can I choose more than one flavor?
Yes, on products marked for multiple-flavor selection. Choose the bag size and the allowed number of flavors shown on that product page. Products without that selector are packed as listed.
How many flavors can I select?
The minimum and maximum are displayed directly on each customizable product. Many mixes allow up to five flavors, while some specialty mixes allow fewer.
How is the candy packed?
Candy is packed fresh to order in resealable pouches. Bag size, included flavors, and product details are shown on each listing.
Do you sell chocolate?
No. Aryellys Candy Shop currently focuses on gummies, sour candy, hard candy, chewy candy, novelty candy, and other non-chocolate favorites.
Where can I find ingredients and nutrition facts?
Available ingredient, allergen, and nutrition information appears on the product page. Ingredients can vary by flavor, so review the product information and packaging before consuming.
What is your allergen notice?
Products are processed in a facility that may also handle peanuts, tree nuts, milk, soy, wheat, eggs, and sesame. Anyone with a serious allergy should review each product carefully and contact us before ordering when needed.
Can food items be returned?
Unopened, sealed, unused items in resale condition may qualify when the request is made within 30 calendar days of delivery. Opened food, custom selections, final-sale items, gift cards, and promotional or free items are not returnable.
What if my order arrives damaged or something is missing?
Contact us promptly with the order number and clear photos of the package and affected items. We will review the issue and provide the appropriate next step.